financial dispute research

Denied or ignored?
Let us help you
understand your options.

We match your dispute against hundreds of documented CFPB cases — identifying the applicable regulation, the correct contact, and what has moved similar situations forward.

No account. No login. Takes 2 minutes. Always free.

Sample case report

how it works

From your description
to a documented report

No legal knowledge needed. Just describe what happened.

step

Describe what happened

What happened, who was involved, and what the institution did or didn't do. Plain language, no legal knowledge needed.

01

step

We identify the documented pattern

Your situation is matched against 600+ documented CFPB cases. We identify the dispute type, regulation, and institution-specific behavior.

02

step

Your report arrives by email

The exact regulation, the contact channel for your dispute type, and what moved similar cases toward resolution.

03

sample report

What you'll receive

Sample — institution name changed
Case Report

First National Bank

Unauthorized Charge

What happened

A $340 charge appeared on your debit account from a merchant you did not authorize. You reported it to the bank within 3 days. The bank issued a denial 12 days later, citing "no error found" without providing documentation or an explanation of its investigation process.

Why this matters

Under Regulation E, your bank is required to provisionally credit your account within 10 business days of receiving your dispute while investigating. A denial without written explanation — and without offering access to documents relied upon — is a procedural violation independent of whether the charge was ultimately valid.

What to do now

  1. Send a written dispute notice to the bank's dedicated dispute address referencing Reg E § 1005.11 and requesting the written findings and all documents relied upon.
  2. Cite the provisional credit requirement. If 10 business days have passed since you reported the error, request the provisional credit in the same letter.
  3. Keep a copy of everything — your letter, the date sent, and all responses.

If they still don't act

File a complaint with the CFPB at consumerfinance.gov/complaint. CFPB complaints to this institution produce a documented response in over 95% of cases within 15 days.

What the law requires

Regulation E
CFPB
Provisional credit within 10 business days. Written findings upon denial.
Timeline: 10 business days
12 CFR § 1005.11(c)

Institution response pattern

Resolution rate
61% of cases resolved (n=47)
What moves cases forward
Written dispute citing Reg E § 1005.11 by certified mail, or a CFPB complaint filing.

faqs

Common questions answered

No. Sediment provides informational research based on documented CFPB cases and federal regulations. It is not a substitute for legal counsel. Verify all information before taking action.

Your narrative is analyzed against 600+ fully documented CFPB cases using a pattern-matching pipeline. We identify the dispute type, the applicable federal regulation, and institution-specific behavior drawn from documented outcomes.

Usually under 5 minutes. You'll receive your report by email. The intake form takes about 2 minutes to complete.

Unauthorized charges, billing errors, dispute denials, delayed refunds, and ignored complaints — for both individuals and businesses. Covers chargebacks, payment processor holds and terminations, merchant account freezes, SBA loan denials, and business banking disputes, in addition to personal banking and credit card disputes.

Yes. We collect only your email address and dispute narrative. We do not collect your name, account numbers, or financial details. We do not use your information for advertising. See our Privacy Policy.